1. Information We Collect

Personal Information

When you register for PhotoSolver, we collect:

• Name and email address
• Password (encrypted and stored securely)
• Grade level and academic preferences
• Payment information (processed securely through third-party providers)
• Profile information you choose to provide

Academic Content

• Images of homework and study materials you upload
• Questions extracted from your uploads
• Your interaction history with our AI solutions
• Follow-up questions and conversations
• Saved questions and study materials

Usage Data

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Performance metrics and error logs
• Session duration and frequency of use

2. How We Use Your Information

Service Provision

• Process and analyze your uploaded academic content
• Generate AI-powered solutions and explanations
• Maintain your question history and progress tracking
• Provide personalized learning recommendations
• Enable communication and support features

Account Management

• Create and maintain your user account
• Process subscription payments and billing
• Send service-related notifications and updates
• Provide customer support and assistance
• Verify your identity and prevent fraud

Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Develop new features and enhance existing ones
• Monitor system performance and security
• Conduct research to advance educational technology
• Generate anonymized analytics and insights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

Limited Sharing

We may share your information only in these specific cases:

• Service Providers: Trusted third-party services that help us operate (payment processing, cloud hosting, email delivery)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfer: In the event of a merger, acquisition, or sale of assets (with user notification)
• Aggregated Data: Anonymous, aggregated statistics that cannot identify individual users

Academic Content Protection

• Your uploaded homework and study materials are never shared with other users
• Academic content is used solely to provide solutions to you
• We do not use your content to train AI models accessible to other users
• All content sharing requires your explicit consent

4. Data Security and Protection

Security Measures

• End-to-end encryption for all data transmission
• Secure encryption of stored data and backups
• Regular security audits and vulnerability assessments
• Access controls and authentication for our systems
• Secure data centers with physical and digital protection

Data Retention

• Account data is retained while your account is active
• Uploaded content is stored as long as needed for service provision
• Deleted data is permanently removed within 90 days
• Backup data follows the same retention schedule
• Legal obligations may require longer retention in some cases

5. Your Privacy Rights

Access and Control

You have the right to:

• Access: View all personal data we have about you
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and data
• Export: Download a copy of your data
• Restrict: Limit how we process your information

Communication Preferences

• Opt out of marketing emails (service emails may still be sent)
• Control notification preferences in your account settings
• Choose what data to share for service improvement
• Manage cookie and tracking preferences

Exercising Your Rights

To exercise any of these rights, contact us at privacy@photosolver.com or use the controls in your account settings.

6. Cookies and Tracking

Types of Cookies

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights for service improvement

Cookie Management

You can control cookies through your browser settings or our cookie preferences center. Note that disabling essential cookies may affect site functionality.

7. Children's Privacy

PhotoSolver is designed for students of all ages, including those under 13. We comply with COPPA (Children's Online Privacy Protection Act) requirements:

• We collect only necessary information from children
• Parental consent is required for users under 13
• Parents can review, modify, or delete their child's information
• We do not use children's data for marketing purposes
• Enhanced privacy protections apply to accounts of minors

8. International Data Transfers

PhotoSolver operates globally and may transfer your data to countries other than your own. We ensure appropriate safeguards are in place:

• Data processing agreements with international partners
• Compliance with applicable data protection regulations
• Adequate level of protection in destination countries
• User notification of significant data transfer changes

9. Third-Party Services

Our service integrates with trusted third-party providers:

• Payment Processing: Stripe, PayPal (they have their own privacy policies)
• Analytics: Google Analytics (with IP anonymization)
• Customer Support: Help desk and chat services
• Email Delivery: Transactional and marketing email providers

We carefully vet all third-party services and ensure they meet our privacy standards.

10. Data Breach Response

In the unlikely event of a data breach affecting your personal information:

• We will investigate and contain the breach immediately
• Affected users will be notified within 72 hours
• Relevant authorities will be informed as required by law
• We will provide clear information about what happened and next steps
• Additional security measures will be implemented to prevent future incidents

11. Policy Updates

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on our website
• Users will be notified of material changes via email
• The "Last Updated" date will reflect the most recent changes
• Continued use of our service constitutes acceptance of updates
• You can always access the current version on our website

12. Contact Information

For privacy-related questions or requests, please contact us:

• Privacy Officer: privacy@photosolver.com
• General Support: support@photosolver.com
• Data Protection Requests: dpo@photosolver.com

We aim to respond to all privacy inquiries within 30 days.